Customer support agent
An agent that answers your customers' common questions at any hour, from answers you've approved, and hands the rest to a person with the details already sorted.
A lot of support is the same handful of questions. Where's my order, what are your hours, how do I change my booking. Your team answers them again and again, while customers with real problems wait in the same queue.
A customer support agent answers the common questions straight away, from your own help pages and policies. Everything else reaches your team already sorted and summarized.
What it does
- Answers on your website chat, by email or in your help desk
- Replies only from content you've approved: your help pages, policies and past answers
- Says so when it doesn't know, instead of guessing
- Sorts every other message by topic and urgency, with a short summary for whoever picks it up
- Drafts replies for your team to check, if you'd rather approve before anything is sent
- Covers evenings and weekends for the simple questions
What stays with people
Refunds, complaints, and anything that needs judgement or a decision about money. The agent passes those on with the conversation so far, so the customer doesn't have to explain twice.
Who it suits
Businesses where the same questions arrive all day: online shops, service businesses, property managers, and membership businesses such as gyms and studios.
Where it fits by industry: AI agents for accounting and bookkeeping firms.
How we start
A 30-minute discovery call. Tell me what customers ask most and where those questions arrive, and I'll tell you honestly whether an agent fits and what it would take.